? Support the day-to-day payroll related operations( Payroll validation / reconciliation and related documentation, income tax, inquiries);
? Support the day-to-day Benefit related operations(pension, social benefit etc.)
? ? Ensure that daily operations are meeting customer expectations and are delivered in accordance to the Service Level Memorandum (SLM) and in compliance to set regulatory, compliance, audit, risk and control and quality standards.
? ? Build strong working relationships with customers and identify process-improvements to deliver better customer service.
? ? Support all system enhancement projects and ad hoc initiatives related to process improvement.
? ? Demonstrate exemplary commitment to customer service, consistently meeting agreed timeframes and adjusting to changing priorities by displaying willingness, cooperation, and concern for business issues.
? ? Support any other total rewards assigned work or projects.
? ? Maintain accurate and updates operations manuals or procedure guides.
? ? Handling HR / employee inquiries as and provide support when required
-日常薪酬处理，工资发放等相关工作(包括工资检查，确认和相关文档管理,个税处理， 员工咨询等)
-日常员工福利相关工作（企业年金，保险等工作处理）
-确保按法规及公司各项标准要求完成日常工作
-建立工作关系网及发现流程改善可能性以提高客户服务质量
-协助系统改进及流程优化项目
-提供优质客户服务，在规定时间内完成任务，考虑业务需求调整任务优先级
-协助其他被委任的任务及项目
-维护及更新运营手册及操作流程